FAQs

We office out of the Ironwood Room at the Ira A. Fulton Aquatic Center. Generally, we are at the onsite office Monday - Friday, 8 a.m. - 5 p.m. Our hours may vary due to events and programming in the Ironwood Room. Hours are posted in our e-blasts and on our Facebook page.

When you closed on your home, the title company collected the prorated balance of assessments for the month in which you closed. They collected two additional months, as well. You will receive a statement about two weeks before your first payment is due.

There are several ways to make your monthly assessments. Please review the options and choose the one that makes the most sense for you and your family. 

We have a weekly e-blast that includes both management and lifestyle information. If you provided an email address with your information sheet at closing, we will automatically input your email. If you do not start receiving the e-blasts in a few weeks. Please visit the sign-up page to join the community e-blast list. 

The monthly assessment includes all costs to maintain and operate the association, access to all amenities, and sewer service. 

There are three different fees that are collected when a home changes hands:

The timing of the posting of payments to accounts depends on the method of payment. We urge residents to take processing times into account when making payments. 

Assessments are due on the 1st of every month. We do have a two week grace period for payments with late fees only incurred after the 15th of the month. If you are going to be late or have any difficulty with payments, please contact the Community Administration at ironwoodcrossing@ccmcnet.com as soon as possible so that we can work with you. 

We have pool keys available onsite at the onsite Association Office. Each home receives two keys free of charge. We just have a quick form for you to fill out and your keys will begin working within 24 hours! If you need to make other arrangements for your keys, please let us know!

The ramada at the splash pad is reservable. The splash pad is not reservable and open to the public even if the ramada is rented.

 

Please submit the online rental request form. Residents must be registered and signed in on the website to submit a rental request.

 

All park space and other ramadas are first-come, first-serve. Any 3rd party vendors (food truck, bounce house, etc.) on community property are required to provide a Certificate of Insurance. Please see below the requirements and have certificate emailed to Blythe at bwayas@ccmcnet.com. 

 

Ira A. Fulton Aquatic Center:          Network: Ironwood Crossing-Guest     Password: Thisfeelslikehome

 

Mary Lou Fulton Aquatic Center:     Network: MaryLou 2.4     Password: Aquaticcenter2

 

 

If you want to replace a plant or tree in your yard, you may do so simply by choosing a plant or tree from the Recommended Plant List found at the end of the Landscape Guidelines. A small landscape project like this does not need approval as the plants are already approved. 

At closing, you received an electronic copy of the Landscape Guidelines and the Design Guidelines. These easy-to-read documents will let you know what criteria certain items must meet and whether they need approval. You will need to Submit an Application in order for approval. 

Our documents allow for 45 days for the approval process to be completed. Our goal is to have a response to you in two weeks. Actual response time depends on projects, workload and number of submittals. Please make sure you plan well in advance of your project so that you can receive the approval before beginning your project.

Go to the Lifestyle Tab > Reserve a Facility. To view the calendar and to submit a rental inquiry, you must be a resident and logged in to the website.

 

Please submit the online rental request form. Residents must be registered and signed in on the website to submit a rental request.
 

 

Print out the Ironwood Room Rental Packet. Read the procedures, rules, regulations, and check-in/out process. 

If you see an issue at a home in the community, you may report the violation via our online form under the Homeowner tab. As we do regular inspections within the community, if it is something that can be clearly seen from the street, we find that most times we are aware of it. If we are unaware of it and can witness the violation, we will come out on the next inspection day, take a picture, and issue a violation letter.

 

If there is an issue that can't be easily witnessed by the association (i.e. a rear yard structure, parking in the granite on the weekend, dogs off-leash, etc.) we do require that the reporting resident provide us with the time and date of the occurrence. Per state law, we need this information for the violation letter and can't act on anonymous complaints. 

 

To submit a violation or concern, visit here.

The Management team drives the community weekly. Noticeable violations are documented with a picture and a letter is sent to the owner with the picture. If there is an email address on file, the letter is immediately emailed. The resident has 14 days to correct the violation. A re-inspection is done, and if the violation still exists, it is escalated. Fines are assessed after the second letter. We cannot act on anonymous complaints. 

 

To submit a violation or concern, visit here.

We ask that residents paint their homes every seven years. Once a home reaches that age, we will send a letter to all owners whose homes were built that year and ask them to submit a submittal form for repainting. If you receive a letter and disagree that your home needs painting, we allow you to provide a letter from a painting contractor stating that the home does not need to be repainted. We will then provide an extension for up to one year and can revisit again once that time frame is up. 

 

Need to freshen up your wrought iron or boundary wall? Paint Colors are from Sherwin-Williams, or they can be color matched at your preferred paint supplier:
wrought iron paint – SW 6991: Black Magic; 
boundary wall paint – SW 6047: Hot Cocoa

 

SPECIAL PAINT DISCOUNT FOR HOMEOWNERS!
 
We’re excited to share that homeowners in Ironwood Crossing can now enjoy exclusive discounted rates at Sherwin-Williams! Simply use Account #C7293-7526-1, listed under Ironwood Crossing HOA, to take advantage of this special offer.
 

Though we do have two community garage sales, residents are welcome to hold their own at any time throughout the year. We ask that you refrain from putting signs in the common area and on street signs.

 

Spring Community Garage Sale - Saturday, March 15, 2025 from 7 am - 1 pm

Fall Community Garage Sale - Saturday, November 8, 2025 from 7 am - 1 pm

We do allow for temporary parking of RVs and trailers in the community but only for a period of loading and unloading only. This is generally a period of fewer than 48 hours. This should give our residents time to clean and prep the RVs and to get ready to move it back to storage.

 

A few other items to note:

The breakdown for January 1, 2024-December 31, 2024 is as follows:
Operational Assessment               $127.65
Reserve Assessment                      $23.05
Resident Sewer Assessment           $46.30
TOTAL MONTHLY ASSESSMENT $197.00

 

 

The breakdown for January 1, 2023-December 31, 2023 is as follows:

Operational Assessment               $119.49
Reserve Assessment                     $  19.21
Resident Sewer Assessment        $  46.30

TOTAL MONTHLY ASSESSMENT $185.00

If you see something that concerns public safety, call Queen Creek Police Department's non-emergency line at 480-358-3500. For emergencies (i.e., threat to life), call 911. 

All mailbox kiosks are owned and maintained by the Postal Service. If you need a new key, we do have a vendor that can change the lock for you in accordance with the  Postal Service & provide you a new key. Please contact Express Lock and Key at 480-440-4424. If you do not know which mailbox is yours, The Queen Creek Post Office  can provide you with the number of your mailbox. You can reach them at 480-888-2214.

Please call Fulton Homes directly at 480-753-6789. The association and Fulton Homes are two separate entities. Unfortunately, we don’t have info on materials used in your home or contractors that did the work. Similarly, we can’t arrange for repairs to be made.

Please note that the Association only pays for sewer services. The Association doesn’t set up services for trash, water, and sewer service. A resident has to set up an account through the specific provider.

 

Contact Epcor at  (800) 383-0834 to establish sewer service. Your service is already hooked up but they will want your name and contact information in case they need to work with you on issues. They can be reached at 480-987-9870.

 

Contact the Town of Queen Creek to set up your water and trash service at 480-358-3000 ext. 0 or sign up online on the Town's website.  Please note that trash and recycling are both picked up on Wednesdays. 

We were officially annexed into the Town of Queen Creek in April of 2018. Some mapping apps and websites will still auto-populate with San Tan Valley. Please use Queen Creek as your mailing address. 

The Town of Queen Creek provides free bulk trash pickup every first Wednesday of the month. In order to ensure your items are picked up, you must schedule your pick up at least 48 hours in advance through the Town's website. 

The Association provides pest control at the aquatic centers and at all the ramadas/tot lots on a monthly basis. We are unable to treat turf areas and perimeter walls based on the sheer volume of these areas. 

If you have a damaged cart or need an additional cart, contact the Town of Queen Creek and fill out a request form.